Trava Bask — Refund Policy Last updated / Effective Date: November 6, 2026

Refund Policy Unfortunately, we cannot accept returns of prescription products for reuse or resale, and, except as described in the “Quarterly Packages Delivered in Multiple Shipments” section below, all sales are final. Refunds are not available for fulfilled orders, including those where the prescription has been written, the order has been sent to the pharmacy, or the product has been shipped or dispensed. To prevent potential misuse or fraud, no exceptions will be made for orders older than thirty (30) days for monthly subscriptions or ninety (90) days for quarterly subscriptions. However, if you believe we have made an error in filling your prescription (such as incorrect medication, dosage, or quantity), please contact us promptly at support@taketrava.com with details of the issue, including your order number and any supporting documentation. We will review such claims on a case-by-case basis in our sole and absolute discretion and may issue a refund or replacement if the error is verified as attributable to us or our Providers/Pharmacies. We do not offer refunds for partially used subscription periods, personal preference, or changes in medical needs, except as required by applicable law or as described in the “Quarterly Packages Delivered in Multiple Shipments” section below.

Quarterly Packages Delivered in Multiple Shipments This section applies to all quarterly (three-month) packages, for all products, where the medication is delivered in more than one shipment. Depending on the dispensing pharmacy, a quarterly package may ship one month of medication (for example, one vial) at a time, or may ship two months of medication together in an initial shipment, followed by the final month in a later shipment. If you request cancellation of a quarterly package before all of its shipments have been sent, you may be eligible for a partial refund for the month(s) of medication that have not yet been shipped as of the date we receive your cancellation request at support@taketrava.com, calculated as described below. For example, if one (1) month of medication has been shipped, you may be eligible for a partial refund for the two (2) remaining months; if two (2) months of medication have been shipped, whether together in one shipment or separately in two shipments, you may be eligible for a partial refund for the final month only, provided that the final shipment has not yet been sent. No refund will be issued for any medication that has already been prepared, dispensed, or shipped, and no refund is available once the final shipment of the package has been sent.

Non-Refundable Fees The following fees are non-refundable under all circumstances, regardless of how many shipments remain in your quarterly package: (a) Provider (doctor) consultation fees; (b) shipping fees; (c) credit card and payment processing fees; and (d) pharmacy dispensing fees. Quarterly packages are offered at a discounted price in exchange for a full three-month commitment, and that discount does not apply to a package that is cancelled before it is complete. Any eligible partial refund will be calculated as the total amount you paid for the quarterly package, minus the standard single-month (monthly) price, as listed at the time of purchase, of the product and dose for each month of medication already shipped, and minus the non-refundable fees described above for the full quarterly package. If this calculation results in zero or less, no refund will be issued. Refunds will be issued to the original form of payment.